Reference

34R Terms & Conditions for Your Account

Our 34R Terms & Conditions explain how your account, wallet activity, lobby access and policy requests work in Indonesia.

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Open the policy before account access

34R Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions set the rules for opening, using and protecting your 34R account. You must provide accurate account details and complete the phone-verification step before account access is enabled. Eligibility and lobby access depend on local law, so you should check whether our services

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are available to you before proceeding. The policy also explains how wallet references for DANA, OVO, GoPay and QRIS are recorded, how bank transfer or virtual account activity is matched to an account, and what happens when a transaction needs a status check. We may revise
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these Terms & Conditions when our account process or legal obligations change; the current wording is the version that applies to future activity. If a change affects an existing account, we will present the revised policy through the available account or support route. Keep your login
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details private and contact us promptly if account information needs correction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP DESK

Check your Terms & Conditions questions

A clear support route helps when a policy clause affects your login, wallet status or account details. Open the support path from your account area and include the account phone number, payment rail and reference shown on your receipt. We use those details to direct your question to the right policy or payment-status check.

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Account access

If the phone-verification step does not complete, use the account support route and mention the device path you followed. We can clarify which Terms & Conditions clause applies before access continues.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the displayed transaction reference through support. We can explain the relevant wallet wording and identify whether a status check is still needed.

Policy request

To ask about a correction, policy change or account record, contact us through the support route inside your account. Include the clause or record you are asking us to review.

ACCOUNT RECORDS

Review how we handle policy records

Our Terms & Conditions work alongside practical controls for account records, cookies and access security.

Account data

We use the details supplied during account opening, including the phone-verification record, to administer access under our Terms & Conditions. Keep those details current so policy notices reach the account you control.

Cookie choices

Cookies can help remember your session and policy choices on the device you use. Your browser settings provide a way to manage them, although changing those settings may affect account access.

Login security

Your login details should remain private and should not be shared with another person. If access looks unfamiliar, contact support through the account route and refer to the device used.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve policy questions and meet applicable obligations. The Terms & Conditions explain how those records relate to service use.

Correction requests

You can ask us to correct account information by using the support path inside your account. Include the incorrect field and the replacement detail so we can assess the request accurately.

Who to contact

For a question about these Terms & Conditions, contact our support route rather than sending payment details through an unrelated channel. Add the clause, account phone number and transaction reference where relevant.

Find answers about account terms

These Terms & Conditions answers cover the questions we expect before an Indonesian account is opened. They explain access, wallet records, policy changes and requests for account corrections. If your situation is not listed, use the support route beside your account and quote the relevant clause.

You can read the current Terms & Conditions on this policy page before opening an account. After phone verification, the same policy route remains available from your account area for later reference.

Access depends on local law. Check the eligibility wording in the Terms & Conditions before continuing, because location, account status and applicable rules can affect whether the lobby is available.

You must provide accurate details and complete phone verification before account access. The policy places responsibility on you to protect login details and tell us when an account record needs correction.

The Terms & Conditions explain how DANA, OVO, GoPay and QRIS references may be connected with account activity. Keep the receipt or transaction reference available if a wallet status needs checking.

We may update the Terms & Conditions when account procedures or applicable obligations change. The current wording applies to future activity, and we will present a relevant change through an available account or support route.

Use the support path inside your account and identify the field that is incorrect. Include your account phone number and the corrected detail so we can assess the request against the policy.

Contact support through the account route and include the payment rail, displayed receipt reference and date. We can then explain the applicable Terms & Conditions wording and direct the status check.

34R Terms & Conditions for Your Account

Check your Terms & Conditions questions

Account access

Wallet status

Policy request

Review how we handle policy records

Account data

Cookie choices

Login security

Record retention

Correction requests

Who to contact

Find answers about account terms

01 Where can I read the 34R Terms & Conditions?

02 Does 34R account access apply everywhere in Indonesia?

03 What account step do the Terms & Conditions require?

04 How do DANA and QRIS appear in the policy?

05 Can 34R change its Terms & Conditions?

06 How do I request a correction to my account data?

07 Who should I contact about a disputed wallet record?

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